Privacy Policy
Last updated: November 10, 2026
This policy explains how LEVANT HQ LLC ("Levant", "we", "us") handles information. Levant provides a front-desk service to gyms: we answer texts, emails and missed calls on a gym's behalf. When you contact a gym that uses Levant, the gym is responsible for your information, and we process it for the gym under our agreement with it. The gym's own privacy policy also applies.
What we collect
- From people who contact a gym: phone number, email address, the messages you send and the replies sent to you, your name and details you choose to share (such as the class you want to try), and your text preferences, including opt-outs.
- From gym owners and staff: name, business contact details, the gym's facts (schedule, prices, policies), and how you use the service.
- From visitors to this website: standard server logs (IP address, browser, pages requested). We do not use advertising cookies.
How we use it
- To answer questions about the gym, book and remind people about classes they choose, and follow up as the gym directs.
- To show the gym owner the conversation and let them approve, edit or send replies.
- To honor opt-outs and keep a record of consent and text preferences.
- To operate, secure and improve the service, and to comply with law and carrier rules.
Replies are drafted with the help of an automated assistant. The gym can review a reply before it is sent.
Text messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We do not sell or rent phone numbers. Reply STOP to any message to opt out, or HELP for help. Message frequency varies. Message and data rates may apply.
Who we share it with
We share information only with the gym you contacted and with service providers that run the service for us under contract: our messaging carrier (to send and receive texts and calls), our hosting and database providers, our email provider, and an AI model provider that drafts replies. These providers may use the information only to provide their service to us. We may also disclose information when the law requires it.
How long we keep it
- Working copies used to draft a reply: up to 30 days.
- Conversation records and text preferences, including opt-outs: 12 months, unless the gym or the law requires otherwise.
Your choices
You can opt out of texts at any time by replying STOP. To ask about, correct or delete your information, contact the gym you messaged or email us at gyammine@levanthq.com. When we delete a person's records we remove their personal details and may keep a minimal record of an opt-out so we never text them again.
Security
We protect information with encryption in transit, access controls and signed, expiring links for gym owners. No system is perfectly secure.
Children
The service is not directed to children under 13, and we do not knowingly collect their information.
Changes and contact
We will post any change to this policy on this page with a new date. Questions: gyammine@levanthq.com.